At Flowflexrapidtest we are here to help with all your questions and concerns. Whether you need assistance with your order, help with using our COVID-19 antigen rapid test kits, or general inquiries, feel free to get in touch with our dedicated customer support team.

How to Contact Us

Email

For general enquiries, product support, or questions about your order, you can reach us via email at:
Email: info@flowflexrapidtest.com

We aim to respond to all emails within 24 hours during working days.

Phone

Need to speak to someone directly? Our customer support team is available by phone:
Phone: +44 208 087 2981
Our phone lines are open Monday to Friday, from 9:00 AM to 5:00 PM.

Frequently Asked Questions (FAQs)

Before reaching out, check our FAQ page for quick answers to common questions about shipping, returns, test instructions, and more.

Customer Support for Orders and Products

If you have questions about your Flowflex COVID-19 Antigen Rapid Test kits, including how to use them or interpret results, please visit our Instructions for Use page for detailed guidance. You can also contact us via email or phone for further assistance.

Delivery and Shipping Questions

For queries related to shipping times, delivery tracking, or international orders, visit our Shipping Information page or contact our support team. We offer quick and reliable shipping throughout the UK and internationally.

Order and Return Enquiries

For any issues with your order, including refunds or faulty product concerns, please review our Refunds and Returns Policy or get in touch with us via email or phone. We are committed to providing solutions that meet your needs.

Stay Connected

We value our customers and are here to provide the best service possible, ensuring you have the support you need for all your COVID-19 testing requirements.

Contact for any questions you may have, including Bulk Order Enquiries.